We only work with authentic base shoes because fakes are lower quality. If you try to supply a fake shoe we will decline the project.
Customs done on used shoes do not last as long due to the wear and tear that they’ve gone through prior to being customized. If you would like us to customize a pair of lightly-worn shoes you will need pre-approval from us.
Our average turnaround time is 2-6 weeks, but this varies project to project and is based on design complexity, workload, and more. Custom jobs are completed in the order that they are received unless a rush fee is paid.
All of our custom work is durable and can be worn though we advise against putting your custom shoes through a lot of stress or constantly wearing them for sports. The more harsh the conditions you wear them in, the more likely they are to receive damage just like any other pair of shoes.
About HaveAir: HaveAir has been customizing sneakers since 2012 and our near-decade of experience is reflected in our work that has been consistently featured in numerous online sneaker pages and publications over the years. Our custom shoes are highly detailed, professionally crafted, and durable enough to be worn. We are based in the USA.
30-day return policy (excluding clearance)
In-stock items typically ship in 1-2 business days
Orders placed before 9:30 AM EST often ship same-day
Standard shipping: 3-5 business days
Orders with multiple items might ship separately
Select items may require a warehouse transfer, adding 1–3 business days to processing.
