Terms & Conditions
Terms & Conditions
Last updated: August 15, 2025
These Terms & Conditions (“Terms”) govern your use of https://haveaircustoms.com/ (the “Site”) and the purchase of any products or services offered by HaveAir LLC (“we”, “us”, or “our”). By accessing the Site or placing an order, you agree to be bound by these Terms. Please read them carefully.
1. General Terms
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All products and services offered on the Site are intended for customers over the age of 18.
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We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated “Last updated” date.
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Prices and product availability are subject to change without notice.
2. Orders and Payment
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By placing an order, you agree that all information provided is accurate and complete.
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Payment must be received in full prior to shipment unless otherwise agreed in writing.
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We accept payments via third-party processors (such as Shopify Payments and PayPal). We do not store full credit card numbers or payment credentials.
3. Shipping and Delivery
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Once your order has been dispatched and provided to the shipping carrier, we are not responsible for any delays, loss, or damage during transit.
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Estimated delivery times are provided for convenience only and are not guaranteed.
4. Returns and Refunds (Retail Products)
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Return Window: Retail products may be returned within 30 days of the delivery date.
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Condition of Return: Items must be returned in their original condition, including original packaging and all accessories.
• Returns received in damaged or incomplete condition may be subject to a 50–100% restocking fee, at our discretion. -
Return Shipping: Return shipping costs will be deducted from the refund amount.
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Oversized Items: For certain oversized or heavy items, an additional restocking fee may apply in addition to return shipping. Products subject to this policy will be clearly identified on the product page.
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Non-Returnable Items: Items marked Used, Open Box, or Clearance are final sale and are not eligible for return or refund.
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Refunds: Refunds are issued to the original payment method only after the returned item has been received and inspected by us.
5. Custom Sneaker Orders
Payment
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All custom sneaker orders must be paid in full upfront, unless otherwise agreed upon in writing.
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If payment is not received within 180 days of us receiving your shoes, merchandise, or goods, we reserve the right to keep them.
Refunds and Returns
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All custom sneaker and made-to-order stencil sales are final. No refunds or returns are accepted for any reason.
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Once the finished product has been delivered, the client assumes full responsibility for any damage or loss.
Revisions
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We do not accept returns or revisions after shipment.
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Clients will have opportunities to review and request changes during the design and production process. Final images/videos are provided prior to shipment.
Durability
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All custom sneakers are hand painted using high-quality Angelus Leather Paint and sprayed with Reshoevn8r Water + Stain Repellent.
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While built to last, minor wear, chipping, or cracking may occur over time, depending on how the shoes are worn and maintained.
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We are not responsible for damage resulting from improper or excessive use.
Turnaround Time
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Average turnaround time is 2–6 weeks but may vary depending on order complexity and current workload.
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Orders are handled in the order they are received. Rush processing is available for an additional fee.
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Failure to disclose a deadline or pay a rush fee does not constitute an emergency on our part.
6. Intellectual Property
Unless otherwise noted, all content on the Site (including text, graphics, and original product images) is the property of HaveAir LLC and may not be used or reproduced without our prior written permission.
Some product images, logos, and brand names displayed on the Site are the property of their respective owners and are used only to identify the products being sold. All third-party trademarks and likenesses are the property of their respective owners and are used under fair use or with permission where required. HaveAir LLC makes no claim of endorsement or affiliation with these third-party brands unless explicitly stated.
7. Limitation of Liability
To the maximum extent permitted by law, HaveAir LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or any products purchased through the Site.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law rules.
Contact
If you have any questions regarding these Terms & Conditions, please contact us at:
support@haveaircustoms.com